Customer Support & Grievance Policy

At Shine Shop, we aim to resolve customer questions and complaints promptly and fairly.

Customer Support

For order-related questions, product questions, returns, refunds, shipping issues, or other concerns, contact:

Email: vivangurjar2401@gmail.com

Grievance Contact

For complaints relating to our Website, products, services, privacy, orders, or policies, please contact our designated grievance contact:

Grievance Officer / Contact Person: 
Email: vivangurjar2401@gmail.com

When contacting us, please include your order number and sufficient information for us to understand and investigate your complaint.

We will make reasonable efforts to acknowledge and resolve complaints within the timeframe required by applicable law.

Escalation

If your complaint is not resolved satisfactorily, you may request escalation by contacting us again using the above contact details.

Nothing in this policy restricts any rights or remedies available to you under applicable law.