Return & Refund Policy

Refund & Return Policy

Effective Date: [DATE]

We want you to have a satisfactory shopping experience with Shine Shop. This policy explains our rules for cancellations, returns, replacements, and refunds.

1. Return Period

Eligible products may be returned within [X] days of delivery.

To request a return, contact us at [SUPPORT EMAIL] within the applicable return period.

2. Return Eligibility

To be eligible for a return, the product may need to:

Be unused and in its original condition
Be returned with original packaging
Include tags, accessories, manuals, or other included items where applicable
Not be damaged due to customer misuse
Meet any product-specific return requirements

Some products may be non-returnable due to their nature.

3. Non-Returnable Products

Unless required otherwise by applicable law, certain products may not be eligible for return, including:

Personalized or customized products
Products made specifically to customer specifications
Used or damaged products
Products missing original packaging or accessories
Products that cannot reasonably be returned for hygiene or safety reasons
Clearance/final-sale items where clearly identified
Gift cards or digital products, where applicable

The specific product listing may contain additional return conditions.

4. Damaged or Incorrect Products

If you receive an incorrect, defective, or damaged product, contact us at [SUPPORT EMAIL] as soon as reasonably possible.

Please provide:

Order number
Description of the issue
Photographs/videos where appropriate
Photographs of the packaging where relevant

We may offer a replacement, refund, repair, or another appropriate resolution depending on the circumstances and applicable law.

5. Return Process

To request a return:

Contact customer support.
Provide your order number and reason for return.
Wait for return instructions or authorization where required.
Package the product securely.
Send the product using the return method provided by us.

Do not send products to an address not provided or approved by our support team.

6. Return Shipping

Return shipping responsibility depends on the reason for the return.

Where a return is required because we supplied an incorrect, defective, or damaged product, we may arrange or reimburse reasonable return shipping where applicable.

For other returns, the customer may be responsible for return shipping.

7. Refunds

Once an eligible returned product has been received and inspected, we will process the approved refund.

Refunds may be issued to the original payment method or by another permitted method.

Your payment provider may require additional time to credit the refunded amount to your account.

8. Partial Refunds

Where appropriate, we may provide a partial refund instead of a full refund, including where a product has minor issues or where only part of an order is affected.