Shipping policy

Shipping Policy

Effective Date: [DATE]

Thank you for shopping with Shine Shop.

1. Order Processing

Orders are normally processed within [X] business days after successful payment and order confirmation.

Orders placed on weekends or public holidays may begin processing on the next business day.

Processing times may be longer during sales, promotional periods, holidays, or periods of unusually high order volume.

2. Delivery Time

Estimated delivery time is approximately [X–Y] business days after dispatch.

Delivery estimates are not guaranteed and may vary depending on destination, courier availability, weather, public holidays, and other circumstances beyond our reasonable control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is completed.

We may offer free shipping or promotional shipping rates from time to time.

4. Shipping Locations

We currently ship to:

[INDIA ONLY / LIST COUNTRIES OR STATES]

Some remote or restricted locations may have limited delivery availability.

5. Tracking

Where tracking is available, tracking information may be provided after the order has been dispatched.

Customers are responsible for monitoring delivery information and ensuring that someone is available to receive the shipment where necessary.

6. Incorrect Address

Customers must provide a complete and accurate delivery address.

If an order is returned because of an incorrect or incomplete address, refusal to accept delivery, or repeated delivery failure, additional shipping charges may apply to resend the order where applicable.

7. Delayed or Lost Shipments

If a shipment appears significantly delayed, please contact us at:

Email: [SUPPORT EMAIL]

We may contact the shipping provider to investigate the shipment.

Courier investigations may take time, and resolution will depend on the information provided by the shipping provider.

8. Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and product, including photographs, and contact us as soon as possible.

9. International Orders

If international shipping is offered, customers may be responsible for customs duties, import taxes, local charges, or other fees imposed by the destination country.

Such charges are generally outside our control.